SMS Policy

I.Program Description

HIPQUALITY.TRAVEL ("we," "us," or "our") is a boutique luxury travel agency and bespoke vacation planning service based in the Coachella Valley, California. We offer SMS text messaging as a channel to communicate with clients and prospective clients regarding our travel planning services.

Our SMS program is used to send the following types of messages:

• Booking confirmations — confirmation of vacation planning sessions, service bookings, and itinerary milestones
• Travel updates — time-sensitive information about your upcoming trip, including schedule changes, destination advisories, and pre-departure reminders
• Consultation reminders — appointment reminders for scheduled calls or in-person planning sessions with your travel advisor
• Exclusive offers — curated promotions, limited-availability packages, and special offers relevant to your travel interests (sent only to clients who have opted in to marketing messages)
• Service communications — responses to inquiries submitted through our website contact form or booking system
• Account notifications — alerts related to your HIPQUALITY.TRAVEL client account, including password resets and security notices

Message frequency varies based on your interactions with us and the nature of your travel arrangements. Clients with active bookings or upcoming travel may receive more frequent messages during the planning and pre-departure period.

II.How to Opt In

You may consent to receive SMS messages from HIPQUALITY.TRAVEL through any of the following methods:

Website Contact & Booking Forms

When you submit an inquiry, consultation request, or booking through our website at hipquality.travel, you may provide your mobile phone number and check the SMS consent box to opt in to text message communications. Consent is not required to use our services or to submit an inquiry.

Text Keyword Opt-In

You may opt in to receive SMS messages by texting any of the following keywords to our messaging number:

• START — opt in to all SMS communications from HIPQUALITY.TRAVEL
• TRAVEL — opt in to travel updates, booking confirmations, and service communications
• OFFERS — opt in to exclusive travel offers and curated promotions

Verbal or Written Consent

You may provide consent to receive SMS messages verbally during a consultation with your travel advisor, or in writing via email or signed agreement. In all cases, we will confirm your opt-in via a reply message before sending any further communications.

III.How to Opt Out

You may withdraw your consent to receive SMS messages from HIPQUALITY.TRAVEL at any time using any of the following methods:

Reply STOP

Reply STOP to any SMS message you receive from us. Upon receipt of your STOP request, we will send a single confirmation message acknowledging your opt-out. No further SMS messages will be sent to your number unless you choose to opt back in.

Additional Opt-Out Keywords

• STOP ALL — opt out of all SMS communications, including transactional and marketing messages
• CANCEL — opt out of all SMS communications
• QUIT — opt out of all SMS communications
• UNSUBSCRIBE — opt out of marketing and promotional messages

Email or Phone Request

You may also request to be removed from our SMS list by emailing jamie@hipquality.travel or by calling us at (833) 719-4595 during business hours (Mon–Fri 8am–6pm PST).

IV.Help

If you need assistance with our SMS program or have questions about a message you received, you have several options:

• Reply HELP to any SMS message from HIPQUALITY.TRAVEL to receive a help response with contact information and opt-out instructions
• Email us at jamie@hipquality.travel
• Call us at (833) 719-4595 — Mon–Fri 8am–6pm, Sat 9am–5pm PST
• Visit our website at hipquality.travel

We aim to respond to all help requests within one business day.

V.Message & Data Rates

Message and data rates may apply. SMS messages sent to and from HIPQUALITY.TRAVEL are subject to the standard messaging and data rates charged by your mobile carrier. These charges are determined by your individual carrier plan and are not controlled by HIPQUALITY.TRAVEL.

HIPQUALITY.TRAVEL does not charge any additional fees for participation in our SMS program. However, we are not responsible for any charges incurred from your mobile carrier in connection with SMS messages, including but not limited to:

• Standard text message (SMS/MMS) fees
• Data usage charges for receiving multimedia messages
• International roaming charges if you receive messages while traveling outside the United States
• Any carrier surcharges or premium messaging fees

If you are unsure about the messaging rates applicable to your plan, please contact your mobile carrier directly before opting in to our SMS program.

VI.Privacy & Data Sharing

What We Collect

When you opt in to our SMS program, we collect your mobile phone number and the date and method of your consent. We may also retain records of messages sent and received for compliance and service quality purposes.

How We Use Your Mobile Data

Your mobile phone number and SMS consent data are used solely for the following purposes:

• Sending the types of messages described in Section I of this policy
• Maintaining records of your communication preferences
• Complying with applicable telecommunications laws and carrier requirements
• Responding to opt-out and help requests

Third-Party Service Providers

We may share your mobile number with third-party technology providers who operate our SMS messaging infrastructure (such as SMS aggregators and messaging platforms) solely for the purpose of delivering messages on our behalf. These providers are contractually prohibited from using your data for any purpose other than message delivery and are required to maintain appropriate security standards.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services used to deliver our messages.

No Sale of Mobile Data

We do not sell, trade, or otherwise transfer your mobile phone number, SMS opt-in data, or any associated personal information to outside parties for marketing, advertising, or any commercial purpose. This applies regardless of whether you are a current, former, or prospective client of HIPQUALITY.TRAVEL.

California Residents

California residents have additional rights with respect to their personal information under the California Consumer Privacy Act (CCPA). For a full description of your rights and how we handle your data, please review our Privacy Notice.

VII.Supported Carriers

Our SMS program is compatible with all major U.S. mobile carriers, including but not limited to:

• AT&T
• T-Mobile (including Sprint)
• Verizon Wireless
• US Cellular
• Boost Mobile
• Cricket Wireless
• Metro by T-Mobile
• Google Fi
• Consumer Cellular
• Other regional and MVNO carriers

Carrier support for SMS programs may vary. If you experience issues receiving messages, please contact your carrier or reach out to us at jamie@hipquality.travel.

VIII.Message Frequency

Message frequency varies depending on your relationship with HIPQUALITY.TRAVEL and the nature of your travel arrangements. As a general guide:

• Transactional messages — sent as needed in connection with your bookings, consultations, and account activity. Frequency is determined by your activity.
• Travel update messages — typically 1–5 messages per booking during the planning and pre-departure period, with additional messages as travel dates approach.
• Marketing and promotional messages — sent no more than 4 times per month to clients who have opted in to receive exclusive offers and curated travel promotions.

We respect your time and are committed to sending only messages that are relevant and valuable to your travel experience. We do not send unsolicited bulk messages.

IX.Changes to This Policy

HIPQUALITY.TRAVEL reserves the right to update or modify this SMS Policy at any time to reflect changes in our messaging practices, applicable laws, or carrier requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

If changes materially affect your rights or the nature of messages you receive, we will notify you via SMS or email prior to the changes taking effect. Your continued participation in our SMS program after any update constitutes your acceptance of the revised policy.

X.Contact Us

For questions, concerns, or requests related to this SMS Policy or our text messaging program, please contact us: