I.Introduction
HIPQUALITY.TRAVEL, a luxury travel agency and bespoke vacation planning service based in the Coachella Valley, California ("HIPQUALITY.TRAVEL," "we," "us," or "our"), recognizes the importance of protecting your privacy. This Privacy Notice ("Notice") describes how we collect, process, and share personal information ("Client Personal Data") in connection with our travel planning services, custom itinerary design, high-end client inquiries, and related activities.
This Notice applies to our website, booking systems, consultation services, and all other interactions you have with HIPQUALITY.TRAVEL — whether online, by phone, by email, or in person. Please read this Notice carefully. If you have questions, contact us at jamie@hipquality.travel.
II.How We Collect Client Personal Data
Information You Provide to Us
HIPQUALITY.TRAVEL collects Client Personal Data that you choose to provide when you:
- Submit a travel inquiry, consultation request, or contact form on our website
- Book a vacation planning session or travel service
- Communicate with us by phone, email, or in person
- Register for an account or client portal on our website
- Subscribe to our newsletter or travel inspiration updates
- Respond to surveys, questionnaires, or feedback requests
- Provide emergency contact or co-traveler information
Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, including your IP address, browser type, operating system, referring URLs, pages viewed, session duration, and device identifiers. This information is collected through cookies and similar tracking technologies (see Section IX below).
Information We Receive from Third Parties
We may receive Client Personal Data from third-party sources, including:
- Travel partners, tour operators, hotels, cruise lines, and villa management companies with whom we coordinate your travel arrangements
- Payment processors and financial institutions that facilitate your transactions
- Marketing and analytics platforms that help us understand how clients discover our services
- Social media platforms when you interact with our content or connect your account
III.Categories of Client Personal Data We Collect
The following table describes the categories of Client Personal Data we collect and the purposes for which we process them. We are committed to collecting only the minimum amount necessary to provide our services.
| Category | Examples | Purpose |
|---|---|---|
| Identity information | Name, date of birth, nationality, passport number | Identify and communicate with you; book travel services; comply with legal and entry requirements |
| Contact information | Email address, phone number, mailing address | Communicate about your travel plans; send confirmations, itineraries, and updates |
| Financial information | Credit card details, billing address, payment history | Process payments for travel services; prevent fraud; issue refunds |
| Travel preferences | Destination preferences, travel style, dietary requirements, accessibility needs, special occasions | Design bespoke itineraries; personalize your experience; recommend suitable properties |
| Health and medical information | Physical conditions, medical accommodations (where voluntarily provided) | Advise on trip suitability; coordinate accommodations; respond to emergencies during travel |
| Government-issued identification | Passport number, visa information, TSA PreCheck or Global Entry numbers | Book international travel; comply with airline, border, and customs requirements |
| Authentication credentials | Login ID, password for client portal | Verify your identity; secure your account; prevent unauthorized access |
| Device and online behavior data | IP address, browser data, cookies, pages visited | Improve our website; analyze usage; deliver relevant content and advertising |
| Communications content | Emails, messages, call notes, consultation records | Provide personalized service; maintain accurate records of your travel preferences |
| Emergency contact information | Name and contact details of a designated contact | Contact appropriate individuals in the event of a travel emergency |
Special Category Data
In the course of planning bespoke travel experiences, we may receive or process sensitive categories of personal data, including health and medical information (if you disclose a physical condition relevant to a particular journey), dietary requirements (which may indicate health conditions, religious beliefs, or philosophical preferences), and religious or cultural affiliations (for example, if you book a faith-based travel experience or pilgrimage journey).
You are not obligated to provide this information. However, if you choose not to share details that are material to your travel arrangements, we may be limited in our ability to design or fulfill your itinerary. If you have concerns about how we handle sensitive data, please contact us at jamie@hipquality.travel before providing it.
IV.Legal Grounds for Processing
We process Client Personal Data on the following legal bases:
- Performance of a contract — to fulfill your travel bookings, planning sessions, and service agreements
- Legitimate interests — to operate and improve our business, prevent fraud, maintain client records, and communicate with you about services relevant to your travel history and preferences
- Legal obligation — to comply with applicable laws, including tax, financial reporting, and travel industry regulations
- Consent — for certain marketing communications and the processing of sensitive personal data, where required by law
Where we rely on your consent, you may withdraw it at any time by contacting us at jamie@hipquality.travel. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
V.How We Share Client Personal Data
We do not sell your personal data to third parties for their own marketing purposes. We may share Client Personal Data in the following circumstances:
Travel Service Providers
To fulfill your travel arrangements, we share relevant Client Personal Data with hotels, resorts, villa management companies, cruise lines, tour operators, airlines, ground transportation providers, and other travel suppliers. These parties receive only the information necessary to deliver the services you have booked.
Payment Processors
We use third-party payment processors to handle financial transactions securely. These processors are bound by applicable security standards and are not permitted to use your financial data for any purpose other than processing your payment.
Technology and Service Providers
We work with service providers who assist us with website hosting, email communications, customer relationship management, analytics, and marketing. These providers process Client Personal Data on our behalf and are contractually required to protect it.
Legal and Regulatory Compliance
We may disclose Client Personal Data when required by law, court order, or valid government request, or when necessary to protect the rights, safety, or property of HIPQUALITY.TRAVEL, our clients, or others.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business assets, Client Personal Data may be transferred to the acquiring entity, subject to the same protections described in this Notice.
VI.Your Privacy Rights
You have the following rights with respect to your Client Personal Data:
- Right to Know — Request information about the categories and specific pieces of personal data we hold about you, and how we use and share it
- Right to Access — Request a copy of the personal data we hold about you
- Right to Correction — Request that we correct inaccurate or incomplete personal data
- Right to Deletion — Request that we delete your personal data, subject to certain legal exceptions
- Right to Restrict Processing — Request that we limit how we use your personal data in certain circumstances
- Right to Object — Object to our processing of your personal data based on legitimate interests, including for direct marketing
- Right to Data Portability — Request that we provide your personal data in a portable, machine-readable format where technically feasible
- Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at jamie@hipquality.travel. We will respond within 45 days. In some cases, we may need to verify your identity before processing your request. We will not discriminate against you for exercising any of your privacy rights.
VII.Special Notice for California Residents (CCPA)
This section applies to California residents and supplements the rest of this Notice. It is provided pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the "CCPA").
Categories of Personal Information Collected
In the preceding 12 months, HIPQUALITY.TRAVEL has collected the following categories of personal information as defined by the CCPA:
- Identifiers — name, email address, phone number, mailing address, IP address, account credentials
- Personal information under California Civil Code § 1798.80 — name, address, telephone number, credit card number, financial information, passport number
- Protected classification characteristics — age, nationality, marital status (where voluntarily provided)
- Commercial information — travel bookings, transaction history, services purchased
- Internet or other electronic network activity — browsing history on our website, interactions with our content
- Geolocation data — general location inferred from IP address
- Sensory data — audio recordings of phone consultations (where applicable and disclosed)
- Sensitive personal information — health data, government ID numbers, financial account details (collected only as necessary for travel services)
Sale or Sharing of Personal Information
HIPQUALITY.TRAVEL does not sell your personal information to third parties in exchange for monetary compensation. We may share certain online identifiers and browsing data with advertising and analytics partners (such as Google Analytics), which may constitute "sharing" for purposes of cross-context behavioral advertising under the CCPA.
California residents have the right to opt out of the sale or sharing of their personal information. To exercise this right, contact us at jamie@hipquality.travel.
Sensitive Personal Information
We use sensitive personal information (such as health data, government IDs, and financial account details) only as necessary to provide our travel services. We do not use sensitive personal information for purposes beyond those permitted by the CCPA.
Your CCPA Rights
- Right to Know — Request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business purposes, and the categories of third parties with whom we share it
- Right to Delete — Request deletion of personal information we have collected, subject to certain exceptions
- Right to Correct — Request correction of inaccurate personal information
- Right to Opt Out — Opt out of the sale or sharing of personal information for cross-context behavioral advertising
- Right to Limit Use of Sensitive Personal Information — Request that we limit our use of sensitive personal information to what is necessary to provide our services
- Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA rights
To submit a CCPA request, contact us at jamie@hipquality.travel with the subject line "California Privacy Request." We will verify your identity and respond within 45 days. You may also designate an authorized agent to submit requests on your behalf.
"Shine the Light" Disclosure
California Civil Code § 1798.83 permits California residents to request information about personal information disclosed to third parties for their direct marketing purposes during the preceding calendar year. We do not disclose personal information to third parties for their own direct marketing purposes without your consent. For questions, contact us at jamie@hipquality.travel.
VIII.Security & Retention
HIPQUALITY.TRAVEL maintains administrative, technical, and physical safeguards designed to protect Client Personal Data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include secure data transmission protocols, access controls, and regular review of our data handling practices. While we take reasonable precautions, no security system is completely impenetrable.
We retain Client Personal Data for as long as necessary to:
- Fulfill your travel bookings and ongoing service relationship
- Comply with applicable legal and regulatory obligations (including a minimum of seven years for financial records)
- Resolve disputes and enforce our agreements
- Support legitimate business interests such as fraud prevention and service improvement
When personal data is no longer required, we securely delete or anonymize it.
IX.Cookie Notice
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us recognize returning visitors, remember your preferences, and understand how our site is used.
Types of Cookies We Use
- Strictly Necessary Cookies — Essential for the website to function. These cannot be disabled without affecting core functionality such as booking forms and account access.
- Functionality Cookies — Remember your preferences (such as language or region) to provide a more personalized experience.
- Analytics Cookies — Collect anonymized data about how visitors use our site, helping us improve content and navigation.
- Marketing Cookies — Used to deliver relevant advertising and track the effectiveness of our campaigns.
Managing Cookies
You can manage or disable cookies through your browser settings at any time. For more information, visit www.allaboutcookies.org. Note that disabling certain cookies may affect the functionality of our website.
X.Minors' Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at jamie@hipquality.travel and we will promptly delete it from our records.
XI.Third-Party Links
Our website may contain links to third-party websites, travel partners, and service providers. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
XII.Changes to This Notice
We may update this Notice from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. Your continued use of our services after any update constitutes your acceptance of the revised Notice.
XIII.Contact Us
For questions, concerns, or requests related to this Privacy Notice or your Client Personal Data, please contact us. We will respond to all privacy-related inquiries within 45 days of receipt.
This Privacy Notice was last updated on August 17, 2026. The standard privacy policy is also available at /privacy.