Booking Terms & Conditions — HipQuality Vacations

These Booking Terms and Conditions ("Terms") govern all travel arrangements made through HipQuality Vacations ("we," "us," or "our"), a luxury travel agency based in the Coachella Valley, California. By placing a booking with us, you ("Client") agree to be bound by these Terms in full.

1. Deposits and Booking Confirmation

A non-refundable deposit is required to confirm all reservations. Deposit amounts vary by product type:

Bespoke & Custom Itineraries:
Cruise Bookings (Ocean & River):
Villa & Private Residence Rentals:
Group Journeys:
Hotel & Resort Packages:

Your booking is confirmed only upon receipt of the required deposit and written confirmation from HipQuality Vacations.

2. Payment Schedule

Final payment is due no later than:

90 days prior to departure
60 days prior to departure
30 days prior to departure

Failure to remit final payment by the due date may result in automatic cancellation and forfeiture of the deposit. We accept payment by major credit card (Visa, Mastercard, American Express), wire transfer, and ACH. A 3% processing fee applies to credit card payments on balances exceeding $5,000.

3. Cancellation Policy

Cancellation fees are calculated as a percentage of the total trip cost based on the number of days prior to departure on which written cancellation notice is received:

120+ days:
91–119 days:
61–90 days:
31–60 days:
0–30 days:

Cancellation fees imposed by airlines, cruise lines, hotels, villa owners, or other third-party suppliers may exceed the above schedule and will be passed through to the Client in full. We strongly recommend the purchase of comprehensive travel insurance including cancel-for-any-reason (CFAR) coverage.

4. Changes and Amendments

Requests to change travel dates, destinations, or passenger names after confirmation are subject to a $150 per-person amendment fee, plus any change fees levied by suppliers. Changes within 60 days of departure may be treated as a cancellation and rebooking at current pricing. We cannot guarantee that changes can be accommodated.

5. Travel Insurance

We strongly recommend that all Clients purchase comprehensive travel insurance at the time of booking. Coverage should include trip cancellation, trip interruption, emergency medical evacuation, baggage loss, and travel delay. HipQuality Vacations is not responsible for losses that would have been covered by travel insurance.

6. Supplier Liability and Third-Party Services

HipQuality Vacations acts as an agent for airlines, cruise lines, hotels, villa owners, tour operators, ground handlers, and other independent suppliers ("Suppliers"). We have no ownership or operational control over Suppliers. We are not responsible for any injury, loss, damage, accident, delay, or irregularity that may occur due to any act or omission of any Supplier, including but not limited to:

Mechanical failure of aircraft, vessels, or vehicles;
Overbooking or service changes by hotels, cruise lines, or airlines;
Acts of government, border closures, or entry requirement changes;
Theft, loss, or damage to personal property;
Personal injury or illness during travel.

Our maximum liability to any Client shall not exceed the total fees paid to HipQuality Vacations (excluding Supplier payments made on the Client's behalf).

7. Force Majeure

HipQuality Vacations shall not be liable for any failure or delay in performance of its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God; natural disasters; pandemic or epidemic declarations; war, terrorism, or civil unrest; government travel advisories at Level 3 or Level 4; strikes or labor disputes affecting transportation; or any other event that makes travel impossible, inadvisable, or illegal ("Force Majeure Event").

In the event of a Force Majeure Event, we will work with Suppliers to obtain the maximum available credit or refund on your behalf. We cannot guarantee full refunds as Supplier policies vary. Our agency service fees are non-refundable in Force Majeure situations.

8. Passport, Visa, and Health Requirements

Clients are solely responsible for ensuring they hold valid travel documents, visas, and health certifications required for all destinations on their itinerary. We recommend consulting the U.S. Department of State (travel.state.gov) and destination country embassies. HipQuality Vacations is not liable for denied boarding or entry due to inadequate documentation.

9. Health and Medical Conditions

Clients must disclose any medical conditions, disabilities, or dietary requirements that may affect their travel at the time of booking. We will make reasonable efforts to accommodate special needs but cannot guarantee that all Suppliers can do so. Participation in certain activities (expedition cruises, adventure travel, high-altitude trekking) may require medical clearance.

10. Pricing and Currency

All prices are quoted in U.S. Dollars unless otherwise stated. Prices are subject to change until a deposit is received and booking is confirmed in writing. We reserve the right to pass through fuel surcharges, government-imposed taxes, or port fees levied after confirmation. We will notify you of any such increases before collecting additional payment.

11. Photographs and Marketing

By traveling with HipQuality Vacations, you grant us a non-exclusive, royalty-free license to use photographs or testimonials you voluntarily share with us for marketing purposes, unless you expressly opt out in writing.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California. Any dispute arising from a booking shall first be submitted to good-faith mediation. If mediation fails, disputes shall be resolved by binding arbitration in Riverside County, California, under the rules of the American Arbitration Association. Class action claims are waived.

13. Contact

Questions regarding these Terms should be directed to:

HipQuality Vacations
Coachella Valley, California
jamie@hipquality.travel
(833) 719-4595